chumpyrules
2006-12-19 01:40:12 UTC
I am writing this on behalf and at the request of several
photographers who contribute to Acclaim Images. For a time I had
taken myself out of this and off of this list but at their request,
joined again. They have several issues regarding Acclaim and some of
its past and current practices and feel I am in a position to give
them the answers they need.
Many have attempted to ask Fred questions regarding these issues and
as anyone knows who attempts to ask Fred a question or worse,
question his decisions, are met with rude, abusive and retaliatory
behavior. He often becomes so angry at them for questioning him that
he closes their account and changes their password. For this reason
they have come to me for some possible answers and have personally
asked me to post some of this as they feel other contributors and
potential contributors need to be aware of some of these issues and
their handling of them. They have asked me to address this on the
forum as they do not want retaliation.
Before I address the issue of stolen images that I have been asked to
address, I will be upfront here and state that have not ever hid the
fact that I feel very angry at how Jamie and I were treated by him
regarding events that happened that were less than positive and
unethical. When you combine this with the many cries for help and
questions from his contributors who feel they have no one else to
turn to, is may seem to some as me "trying to get back at him."
Treating others including his contributors, honestly and fairly is
the issue here and not whether I am angry at Fred I am and I fully
admit it and I am sure no one will be surprised by this admission. I
had someone mention that Fred has remained silent on these issues. I
do not blame him, if I behaved this way to employees and
contributors, I would keep quiet too.
With this said I am going to address an issue that came as a complete
shock to some photographers this weekend and that is the extreme
volume of free comp images flying out the door of Acclaim. I was
asked about comps and how many were downloaded daily. I directed them
to the Acclaim admin page where they log in and told then to scroll
down to where they can view all of the downloaded comps. As I was on
the line it became apparent they the photographer admin page was a
lot different and had a much narrower view than what I was able to
view as staff when I worked there. I was not aware that the
photographers were given such limited information regarding their
images until this was pointed out.
When I explained exactly how many free images were going out the door
constantly the photographers I spoke with were absolutely stunned.
They asked me to post this in hopes that the other contributors will
also know what is happening and ask Fred to discontinue this practice.
First I would like to note that Fred recently in the past couple of
months finally came up with a program to actually see what was
downloaded and had me direct a wonderful member of my sales staff
(former sales staff) to work on a system to try and develop these
downloads into leads. The problem really is the absolute sheer
massive volume of these downloads and this alone makes it impossible
to follow up. Just before I left I was in the process of sending
collection letters to the biggest offenders for copyright
infringement but I am no longer there and I am not sure of the steps
now being taken.
Some photographers are having over 200 plus comp downloads per month
and the last time I looked at the numbers the total comps downloaded
over not too long a time period was over 25,000 or more. TWENTY FIVE
THOUSAND!
First I would like to specify that a comp should be simply an image
used for the purpose of layout or design to see if an image will work
for a particular project. Unfortunately, comps at Acclaim are simply
perceived as complimentary to the customer. These are smaller comps
but suitable for websites, brochures, stationary, business cards etc.
There are two ways to download free comps at Acclaim. One is to right
click on the image which will bring you to a page to register with
your information to receive a comp. You can enter factual or bogus
information to receive a comp it doesn't matter. You do though have
to have an email that is not Hotmail or Yahoo. You can download as
many as you want and there were some customers who had downloaded
over 200 in a day or so.
When they register there is a use section and while most do not note
their use, some do. Some of the uses noted are: personal use,
personal website, company website, stationary, business cards, church
bulletins, company brochures, My Space, tattoo design, and many other
uses.
The second way to receive a free comp image is to set up a lightbox.
If you set up a lightbox with images and look under each image you
will see options. One of these options is "download comp" When you
select this option you will see a nice approx 5x7 comp with a very
small and faint water mark at the top left hand corner which can be
cropped easily. You do not have to register to receive these large
comps and there is no limit to the amount you can download.
I had asked Fred in the past to perhaps have these unlimited comps be
just available to verified account customers and I know that he was
thinking about this in the possible future but nothing concrete has
happened regarding this.
I know many of you are concerned with such issues as internet
security of your photos at Acclaim or other agencies you are
contributing with. Unfortunately at Acclaim, the shoplifting of your
images is running rampant because as far as free comps go, no one is
minding the store and trying to chase the crooks down while they are
running away with your work, is impossible because of the volume
involved.
With this comp process continuing the photographer has no idea where
his or her images are and who and what they are being used for. If
there is an image that has been given as a free comp dozens and
dozens of times and the photographer has a request for an exclusive
buy out of that image, it will be virtually impossible to track down
the image and will make the image unavailable for that buy out.
I would suggest that you check with any agencies you are listed with
and see how they handle this security issue with your images. If you
are with Acclaim I would suggest you ask Fred to pull up the record
of each and every image of yours that has been downloads as a comp.
He has not only the capabilities to do this but can tell you how
many, which images, and any information the customer gave for this
theft so you can follow up on your property and get a handle on where
your hard work is going. I would then suggest unless you don't mind
giving images away for free, that you demand he stop allow this of
your work so you can make a living licensing them properly and
controlling the usage.
Fred states over and over that this is HIS business and HE is running
it and will make the decisions. That may be but the photographers
should be treated with more dignity as contributors and partners who
are partially responsible for his success. Unfortunately IMO, he
treats them the same way he treats their intellectual property, with
a complete lack of respect and accountability.
Please feel free to contact me off list if you have any other
questions regarding this process.
Cindy Voetsch
photographers who contribute to Acclaim Images. For a time I had
taken myself out of this and off of this list but at their request,
joined again. They have several issues regarding Acclaim and some of
its past and current practices and feel I am in a position to give
them the answers they need.
Many have attempted to ask Fred questions regarding these issues and
as anyone knows who attempts to ask Fred a question or worse,
question his decisions, are met with rude, abusive and retaliatory
behavior. He often becomes so angry at them for questioning him that
he closes their account and changes their password. For this reason
they have come to me for some possible answers and have personally
asked me to post some of this as they feel other contributors and
potential contributors need to be aware of some of these issues and
their handling of them. They have asked me to address this on the
forum as they do not want retaliation.
Before I address the issue of stolen images that I have been asked to
address, I will be upfront here and state that have not ever hid the
fact that I feel very angry at how Jamie and I were treated by him
regarding events that happened that were less than positive and
unethical. When you combine this with the many cries for help and
questions from his contributors who feel they have no one else to
turn to, is may seem to some as me "trying to get back at him."
Treating others including his contributors, honestly and fairly is
the issue here and not whether I am angry at Fred I am and I fully
admit it and I am sure no one will be surprised by this admission. I
had someone mention that Fred has remained silent on these issues. I
do not blame him, if I behaved this way to employees and
contributors, I would keep quiet too.
With this said I am going to address an issue that came as a complete
shock to some photographers this weekend and that is the extreme
volume of free comp images flying out the door of Acclaim. I was
asked about comps and how many were downloaded daily. I directed them
to the Acclaim admin page where they log in and told then to scroll
down to where they can view all of the downloaded comps. As I was on
the line it became apparent they the photographer admin page was a
lot different and had a much narrower view than what I was able to
view as staff when I worked there. I was not aware that the
photographers were given such limited information regarding their
images until this was pointed out.
When I explained exactly how many free images were going out the door
constantly the photographers I spoke with were absolutely stunned.
They asked me to post this in hopes that the other contributors will
also know what is happening and ask Fred to discontinue this practice.
First I would like to note that Fred recently in the past couple of
months finally came up with a program to actually see what was
downloaded and had me direct a wonderful member of my sales staff
(former sales staff) to work on a system to try and develop these
downloads into leads. The problem really is the absolute sheer
massive volume of these downloads and this alone makes it impossible
to follow up. Just before I left I was in the process of sending
collection letters to the biggest offenders for copyright
infringement but I am no longer there and I am not sure of the steps
now being taken.
Some photographers are having over 200 plus comp downloads per month
and the last time I looked at the numbers the total comps downloaded
over not too long a time period was over 25,000 or more. TWENTY FIVE
THOUSAND!
First I would like to specify that a comp should be simply an image
used for the purpose of layout or design to see if an image will work
for a particular project. Unfortunately, comps at Acclaim are simply
perceived as complimentary to the customer. These are smaller comps
but suitable for websites, brochures, stationary, business cards etc.
There are two ways to download free comps at Acclaim. One is to right
click on the image which will bring you to a page to register with
your information to receive a comp. You can enter factual or bogus
information to receive a comp it doesn't matter. You do though have
to have an email that is not Hotmail or Yahoo. You can download as
many as you want and there were some customers who had downloaded
over 200 in a day or so.
When they register there is a use section and while most do not note
their use, some do. Some of the uses noted are: personal use,
personal website, company website, stationary, business cards, church
bulletins, company brochures, My Space, tattoo design, and many other
uses.
The second way to receive a free comp image is to set up a lightbox.
If you set up a lightbox with images and look under each image you
will see options. One of these options is "download comp" When you
select this option you will see a nice approx 5x7 comp with a very
small and faint water mark at the top left hand corner which can be
cropped easily. You do not have to register to receive these large
comps and there is no limit to the amount you can download.
I had asked Fred in the past to perhaps have these unlimited comps be
just available to verified account customers and I know that he was
thinking about this in the possible future but nothing concrete has
happened regarding this.
I know many of you are concerned with such issues as internet
security of your photos at Acclaim or other agencies you are
contributing with. Unfortunately at Acclaim, the shoplifting of your
images is running rampant because as far as free comps go, no one is
minding the store and trying to chase the crooks down while they are
running away with your work, is impossible because of the volume
involved.
With this comp process continuing the photographer has no idea where
his or her images are and who and what they are being used for. If
there is an image that has been given as a free comp dozens and
dozens of times and the photographer has a request for an exclusive
buy out of that image, it will be virtually impossible to track down
the image and will make the image unavailable for that buy out.
I would suggest that you check with any agencies you are listed with
and see how they handle this security issue with your images. If you
are with Acclaim I would suggest you ask Fred to pull up the record
of each and every image of yours that has been downloads as a comp.
He has not only the capabilities to do this but can tell you how
many, which images, and any information the customer gave for this
theft so you can follow up on your property and get a handle on where
your hard work is going. I would then suggest unless you don't mind
giving images away for free, that you demand he stop allow this of
your work so you can make a living licensing them properly and
controlling the usage.
Fred states over and over that this is HIS business and HE is running
it and will make the decisions. That may be but the photographers
should be treated with more dignity as contributors and partners who
are partially responsible for his success. Unfortunately IMO, he
treats them the same way he treats their intellectual property, with
a complete lack of respect and accountability.
Please feel free to contact me off list if you have any other
questions regarding this process.
Cindy Voetsch